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All items ship straight from the seller to buyer
Each seller determines their own shipping methods. The buyer can opt-in for inexpensive shipping or collect the item in person – for free of charge. No extra detours to our warehouse. This saves time and the environment!
In order for the seller to get paid quickly, and the buyer to enjoy the purchased treasure, we advise the seller to either pack and ship the item or propose the pickup time and location within 3 business days.
We advise the seller to pack and ship the item within 3 business days. When creating a listing, the seller can simply select ’Shipping' as the shipping method. The buyer pays for the shipping and automatically receives a shipping confirmation, once the item has been shipped – we take care of it.We only use trusted shipping companies:
UPS Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Sweden and the United Kingdom.
Posti within Finland
Currently, it’s not possible to purchase or ship items outside of our range of selected countries.
1. The seller packs the item
It’s the seller’s responsibility to pack the item carefully. Also, the package must not exceed the dimensions that have been specified when creating the listing. Please read more about packing from our Sellers Guide
2. The seller prints a shipping label
Go to your Franckly account and find the shipping label under ‘Listings’. Open the PDF file by clicking ‘Print shipping label’. Print the label on paper and affix it carefully to the top of your package.
3. The seller drops the package off
Find a drop off location for your parcel – all parcels are ready to be shipped with a prepaid printed label. Drop the package off to the selected shipping company:
Find the closest UPS Access Point
Find the closest Posti Service Point (Finland)
- The buyer has 24 hours to check the item after receiving it
- Companies: the buyer has the right to return a purchased item within 14 days for a full refund
- We hold the payment until the sale is final – then the seller will receive payment
Total shipping time = Handling time + Transit time (+ any holidays). Kindly note that we calculate handling time and transit time in business days.
Handling time: The handling time is the number of business days the seller will take to pack and ship the item after purchase. The seller is expected to ship the package within 3 business days unless otherwise noted in the listing.
Transit time: After the seller ships the package, it will be delivered by our transport partner.
The package is given a tracking code when it has been received by our transport partner for shipment. The buyer automatically receives the tracking code – we take care of it. Please note that the tracking code is item specific.
Track your UPS package
Track your Posti package (Finland)
The buyer pays for shipping – and the recommended shipping insurance for security and peace of mind. The shipping costs are calculated in advance and paid at the checkout per item.
An undeliverable package will be returned to our warehouse in Turku, Finland. Franckly will store the item for 60 days, during which time the buyer may collect it or use a delivery service at his/her own expense. Franckly may make a moderate surcharge for expenses incurred in the storage of the item.
Please read our Terms and Conditions
We allow the buyer to safely place an order by purchasing shipping insurance for each parcel. In this way, the items are fully covered against loss or damage during transportation. Design treasures are precious, so it only makes sense, right? By purchasing shipping insurance at the checkout, the risk passes from the buyer to the insurance company.
When an item is transported from one place to another, there is always the risk of damage. If the shipment is lost or damaged, the shipping company does not actually cover the full cost of all shipments. Therefore, we recommend shipping insurance for all items. This shipping insurance is also zero-deductible.
Insurer: Pohjola Insurance Ltd is the insurance company, which covers any damage caused by unforeseeable events during the validity of the shipping insurance. As a part of OP Financial Group, Pohjola Insurance is Finland's leading insurance company with more than 2.5 million private and corporate customers.
Policyholder: Franckly is the policyholder that concludes a shipping insurance contract with Pohjola Insurance Ltd. Franckly manages all claims on the buyer’s behalf to make the claim process fast and easy.
The insurable value: the market value of the goods added with the transportation costs.
- Insurable value 1–200 €: shipping insurance 2,90 €
- Insurable value 201–1000 €: shipping insurance 4,90 €
- Insurable value 1001–10 000 €: shipping insurance 7,90 €
The insurance covers, with the restrictions referred to in the terms and conditions, damage to the property by an external and sudden and unforeseeable insurance event, sacrifice, contribution and costs including salvage costs related to a general average, and reasonable damage prevention or limitation expenses of an imminent insurance event
Read more about Cargo Insurance by Pohjola Insurance
Local pickup is a method that allows the buyer to pick up the order directly from the seller. The item is not going to be shipped. We advise the seller to confirm the pickup time and location within 3 business days.
When creating the listing, the seller can simply select ‘Local pickup' as the shipping method. It’s also possible to offer only Local pickup. It may be a good idea to offer local pickup, if the item is difficult to ship, such as a sofa, bookshelf, or bed frame. We advise the seller to disassemble large furniture beforehand. However, the buyer must be able to inspect the condition when collecting the item. The ownership of the item can only be changed by mutual consent.
- The buyer receives a pickup code from us
- The seller passes on the item in person
- The buyer can inspect the item
- The seller confirms the sale with a pickup code received from the buyer
- We'll hold the payment until the pickup is confirmed – and take care of the payout.
We make a local pickup safe for both parties. The buyer automatically receives an item-specific pickup code and the seller’s information with the order confirmation – we take care of it. The buyer presents the code to the seller when collecting the item. With the pickup code, the seller confirms the sale in his/her Franckly account.
Please keep in mind that the sale is considered final once the buyer takes possession of the item. We encourage the buyer to carefully inspect each item. If the item is misrepresented or faulty, the buyer has the right to cancel the order by informing our customer service team. We’ll hold the payment until the pickup is confirmed – and take care of the payout.
It’s the seller’s responsibility to make sure the item is ready for pickup at the agreed time and location. If the seller is unable to complete the sale, the buyer has to be notified as soon as possible.
The buyer is expected to pick up the item within 24 hours after the agreed time. If the buyer is unable to complete the sale within the timeframe provided by the seller, the seller has to be notified as soon as possible to specifically agree on a different time. If the buyer doesn’t collect the item, we will charge the buyer the expenses resulting from this.
Please read our Terms and Conditions
The right to return depends on whether the seller is a company or a private seller. The buyer only has the right of withdrawal in distance selling, in accordance with the Consumer Protection Act (1978/38), in cases where the item is purchased from a company.
The buyer must notify our customer service team within 14 days of delivery. In the return notification message, the buyer must provide us with the item number, date of purchase, and his/her own contact information. Contact [email protected]
Please note that all freight costs of the returned item are the buyer’s responsibility. The item must be returned immediately after cancellation in its original condition. A damaged item will not be accepted for return if it cannot be established that the item was damaged during the first delivery.
All freight costs of returning the item are the buyer’s responsibility. The item must be returned immediately after cancellation in its original condition. The buyer is responsible for ensuring that the returned item is safely packed to prevent damage in delivery. After the seller has received the returned item, we will make a refund within 14 days into the bank account or payment card used at the time of purchase.
Please note that, unfortunately, items purchased from a private seller don’t have a right of return. We will, however, handle any claims if necessary. After delivery, the buyer has 24 hours to check the purchased item. The return right does not apply to local pickup as the sale is considered final once you take possession of the item.
The buyer has 24 hours after delivery to check the purchased item. If the item is faulty or damaged, Franckly manages the claim on the buyer’s behalf. Kindly note that this does not apply to local pickup, as the sale is only considered final once the buyer takes possession of the item.
1. The item doesn’t match the description
It’s extremely important that our sellers are accurate and clear about their items’ condition. To prevent potential claims, all listings must include all relevant information about the item at the time of purchase. Any damage must be documented with a clear description and photos. Failure to present this essential information is considered a defect in the item. The seller will be charged the expenses resulting from this.
Our guidelines for the buyer:
- Kindly document the faults clearly. This will speed up the handling of the claim.
- Send us an email at [email protected] to inform us that you need to make a claim. For quick processing, please provide us with the item number, date of purchase, your own contact information and the requested photos of the item.
- Once we receive your request, we’ll get back to you as soon as possible to put the situation right.
- The refund depends on the item purchased.
2. Damaged item
If the purchased item has clearly been damaged during shipping, we will initiate a claim with the appropriate carrier on the buyer’s behalf. The seller is responsible for ensuring that each item is safely packed to prevent damage in delivery. If the damage is due to poor packaging, the seller will be charged the expenses resulting from this.
Our guidelines for the buyer:
- If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip.
- It’s important to document the condition of the package before opening it. This will speed up the handling of the claim.
- Send us an email at [email protected] to inform us if you need to make a claim. For quick processing, please provide us with the item number, date of purchase, your own contact information and the requested photos of the damage.
- Please retain the shipping box, packaging materials, and damaged item. We’ll get back to you as soon as possible to put the situation right.
- The refund will be issued to the same payment method used for the order, depending on each case.
Please read our Terms and Conditions
We’ve got your back
We make selling secure and worry-free to all our users. At Franckly, we ensure 100 % protected payments, trustworthy shipping, and we advise you every step of the way.
If anything goes wrong, feel free to reach out to our customer service team any time you need some help. Just get in touch with us, and we’ll put the situation right. [email protected]